Complaints for Other Agencies

Please use the following addresses, phone numbers, and webpages to contact an agency regarding a specific problem or question that is outside the Attorney General Office's jurisdiction. This list is not exhaustive but merely an attempt to put you in contact with other agencies to help solve your problem. Thank you.

Subject Index

Abandoned Property

• Office of the State Comptroller
• Bureau of Unclaimed Property
• Unclaimed Funds Hotline: (800) 221-9311

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Accountants

- Complaints

• NYS Department of Education
• Office of Professional Discipline

- License Inquiries

• NYS Department of Education

Adoption

• NYS Department of Family Assistance
• Division of Family and Children's Services
• New York Parents' Hotline: (800) 345-5437

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Apartment Information Vendors

• NYS Department of State

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Appliances/Major Household

• For Industry Sponsored Assistance contact:
  Major Appliance Consumer Action Panel
  20 N Wacker Drive
  Chicago, Illinois 60606

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Architects and Landscape Architects

- Complaints

• NYS Department of Education
• Office of Professional Discipline

- License Inquiries

• NYS Department of Education

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Art Fraud

• Federal Trade Commission

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Attorneys - Complaints Against

• New York State Bar Association

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Attorneys - Referrals Organizations

- Indigent People Only

• (Civil and Central Administration)
  Legal Aid Society
  90 Church Street
  New York, NY 10038
  (212) 577-3300
  
  
• (Criminal Matters)
  Legal Aid Society
  80 Layfayette Street
  New York, NY 10013
  (212) 577-3300

- All Callers

• New York State Bar Association

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Attorneys - Reimbursement of Contested Fees

• Client Security Fund

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Auctions

• NYC Department of Consumer Affairs

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Banks

• NYS Banking Department
• (877) 226-5697 (877)-BANKNYS

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Boats

• This Office OR American Boat Builders and Repairers Assoc.

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Bottle Return

• NYS Department of Environmental Conservation

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Business Permits

• Business Permit Assistance and Online Permit Assistance and Licensing (OPAL)
• (800) 342-3464

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Cable Television

• NYS Public Service Commission
• (800) 342-3377

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Career Counseling

• NYC Department of Consumer Affairs

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Cars

- Repairs Generally:

• Within 90 days or 3,000 miles from the date car was last in the shop
• NYS Department of Motor Vehicles
• Vehicle Safety Division

If the 90 days expired and car was bought used

• NYS Department of Motor Vehicles
• Vehicle Safety Division

If the 90 days expired and the car is new

• AUTOCAP-Greater NY Dealer's Association

Safety Problems and Recall Information

• To obtain information or report dangerous defects:
• National Highway Traffic Safety Administration
• Auto Safety Hotline: (800) 424-9393

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Cemeteries - Public

• NYS Department of State, Division of Cemeteries

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Charities

• The New York Sate Attorney General's Charities Page

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Check Cashing Services

• NYS Banking Department
• (800) 522-3300

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Children

• Abuse and Neglect Hotline
• (800) 342-3720

National Center for Missing and Exploited Children

• (800) THE LOST
• (800) 743-5677

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Children and Pregnant Women

- Nutrition, Immunizations, Evaluations

• NYS Department of Health
• Women, Infants and Children Program
• WIC hotline - (800) 522-5006

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Contractors

• NYC Department of Consumer Affairs

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Court System

- Information on cases and pending litigation

• Office of Court Administration
• New York City Civil Court: (212) 791-6000

- Complaints against individual judges

• NYS Commission on Judicial Conduct
• 38-40 State Street
• Albany, NY 12207
• Phone (212) 949-8860

- Complaints against court officers

• Office of Court Administration
• New York City Civil Court: (212) 791-6000

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Credit Unions

- Federally Chartered

• National Credit Union Administration

- State Chartered

• NYS Banking Department
• (800) 522-3330

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Crime

Not Otherwise Covered in this Guide

• Contact your County District Attorney

Bronx

• 215 East 161st Street
• Bronx, NY 10451
• (212) 590-2120

Manhattan

• 1 Hogan Place
• New York, NY 10013
• (212) 335-9000

Queens

• 125-01 Queens Blvd.
• Kew Gardens, NY 11415
• (718) 520-5400

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Crime Victims Compensation

• Crime Victims Board

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Customs

• US Customs Service
• Broker Regulation and Licensing
• http://www.cbp.gov/

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Daycare

To obtain a list of licensed daycare facilities within NYC or to register a complaint

• NYC Department of Health
• Bureau of Daycare
• 2 Layfayette Street, 22nd Floor
• New York, NY 10048
• (212) 676-2444
• Complaint Hotline: (800) 732-5207

To obtain a list of licensed daycare facilites in New York State

• NYS Department of Family Assistance
• Bureau of Early Childhood Services
• 40 North Pearl Street, 11th Floor
• Albany, NY 12243
• (518) 474-9516
• Public Information Office: (518) 474-9516

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Disabled

- General Information

• Commission on Quality of Care and Advocacy for Persons with Disabilities
• (800) 522-4369
• TYY/TDD Calls for the Deaf:
• (800) 473-4231

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Driving Schools

• NYS Department of Motor Vehicles

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Elections

Fraud

• NYS Board of Elections

- Voter Registration

• NYC:
• NYC Board of Elections
• (800) FOR VOTE
• [(800) 367-8683]

NYS:

• NYS Board of Elections

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Electricians

- License Inquiries

• NYC Department of Buildings
• Electrical License Board

- Complaints

• NYC Department of Buildings
• Office of Investigations, Audits and Discipline

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Employment Agencies

• NYC Department of Consumer Affairs

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Engineers

• Complaints
• NYS Department of Education
• Office of Professional Discipline
• (800) 422-8106

 

• License Inquiries
• NYS Department of Education

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Environment

• Attorney General's Environmental Crimes Hotline
• (800) 771-7755

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Food

- Contaminated Products and Item Pricing

• NYS Department of Agriculture and Markets
• 55 Hanson Place
• Brooklyn, NY 11217
• (718) 722-2876

- Food Stamps and Other Public Assistance Benefits

• NYC Human Resources Administration

- Restaurant and Food Preparation

• NYC Department of Health

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Funeral Homes

• NYS Department of Health
• Funeral Directing Section

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Gambling

• NYC Police Department
• Vice Enforcement Division

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Gasoline

- Gas Stations

• NYC Department of Consumer Affairs
• Department of Weights and Measures

Price Gouging and Quality.

• Attorney General Or NYS Public Service Commission

Other

• NYC Department of Consumer Affairs

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Going-Out-Of-Business Sales

• NYC Department of Consumer Affairs

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Government

Complaints against NYC

• Regarding City Agencies
• Office of Public Advocate

Regarding City Employees

• NYC Department of Investigation

Complaints Against NYS Agencies

• New York State Office of the Comptroller
• Division of Legal Services
• Investigations Unit

Complaints Against Federal Agencies

• Federal Information Center
• (800) 688-9889
• TYY/TDD Calls for the Deaf: (800) 326-2996

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Guns

Interpretation of Registration and Licensing Requirements

• NYS Police
• Pistol Permits Section

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Hairdressers and Cosmetologists

• NYS Department of State

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Hazardous Products

Food, Drug and Cosmetics Only

• Food and Drug Administration

Hazardous Products

• U.S. Consumer Product Safety Commission (CPSC)
• Product Safety Hotline: (800) 638-CPSC [2772]

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Health Care

- Ambulances (private and EMS, paramedics, schools)

• NYS Department of Health
• EMS Program

Hospitals (including private psychiatric)

• NYS Department of Health
• Hospital Program
• (212) 613-4820
• (800) 425-9324

Hospital Billing Arbitration

• [$60 fee, must file within 60 days (Workers Comp.) or 90 days (other)]
• Empire State Medical, Scientific and Educational Foundation, Inc.
• (800) 437-2234

Mental Health Clinics and State Psychiatric Hospitals

• NYS Office of Mental Health

Nursing Homes

• NYS Department of Health
• Patient Care Investigations
• (800) 425-0316

Other Professional Health Services

• [Acupuncture, Audiology, Chiropractic Dentistry, Massage Therapy, Nursing, Occupational Therapy, Ophthalmic Dispensing, Optometry, Pharmacy, Physical Therapy, Podiatry, Psychiatric Social Work, Psychology, Speech Pathology].
• NYS Department of Education
• Office of Professional Discipline
• (800) 442-8106

Problems Other Than Billing

• NYS Department of Health
• Office of Professional Medical Conduct
• http://www.health.state.ny.us/professionals/doctors/conduct/
• (800) 663-6114

Psychiatric Institutions (including Public and Private)

• Bronx and Manhattan
• Mental Hygiene Legal Service
• First Judicial Department
• 60 Madison Avenue, 2nd Floor
• New York, New York 10010
• (800) 922-6457

• Dutchess, Kings, Nassau, Orange, Putnam, Queens, Richmond, Rockland, Suffolk, Westchester
• Mental Hygiene Legal Service
• Second Judicial Department
• 170 Old Country Road
• Mineola, New York 11501
• (800) 922-6457

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Health Clubs

Bonding Inquiries

• NYS Department of State
• Division of Licensing Services

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Hearing Aids

• NYS Department of State

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Infrastructure

- Streets and Non-toll Bridges

• NYC Department of Transportation
• Inspector Generals Office

- Toll Bridges and Tunnels between NYC and NJ

• Port Authority of NY and NJ
• (800) 221-9903

Other Toll Bridges and Tunnels (Operated by Tri-borough Bridge and Tunnel Authority)

• Metropolitan Transportation Authority
• Inspector Generals Office

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Insurance [Other Than Health]

• NYS Insurance Department
• (800)342-3736

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Labor

- Pensions and Benefits

• US Department of Labor

Wages, Salaries, Unemployment Insurance, Job Placement

• NYS Department of Labor

Workers Compensation

NYS Workers Compensation Board

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Landlord/Tenant

Discrimination

• Office of Fair Housing and Equal Opportunity
• Fair Housing Enforcement Center

Elderly

• NYC Department for the Aging

Equal Housing

• US Housing and Urban Development
• Equal Housing Office

Eviction Emergencies

• Emergency Financial Assistance
• Contact a private attorney and NYC Human Resources Administration

Court Action

• If tenant has been served with summons, he/she must file an answer within 5 days in the court named in the summons.
• The court will assist.

Housing Court for all boroughs:

• (212) 374-8407
• (212) 791-6000

Harassment

• NYS Division of Housing and Community Renewal
• Landlord Harassment Enforcement Unit

Maintenance and Safety

• [Heat, hot water, lack of sanitation, unhealthy building conditions, faulty plumbing, broken elevator, windows broken]
• NYS Department of Housing and Community Renewal
• Division of Code Enforcement

Public Housing and Section 8 Housing Waiting Lists and Rent

• Level Housing and Urban Development
• NYC Housing Authority

Rent and Lease Complaints (Rent Stablized, rent control, Mitchell/Lama, State subsidized Section 8 Tenants)

• NYS Department of Housing and Community Renewal

Borough Offices:

• Bronx
• One Fordham Plaza, 2nd Floor
• Bronx, New York 10458
• (718) 563-5399

Brooklyn

• 55 Hanson Place, 7th Floor
• Brooklyn, New York 11217
• (718) 722-4778

Lower Manhattan

• (South side of 110th and below)
• 25 Beaver Street, 5th Floor
• New York, New York 10004
• (212) 240-6010

Upper Manhattan (North side of 110th and above)

• Adam Clayton Powell, Jr
• Office Building
• 163 West 125th Street, 5th Floor
• New York, New York 10027
• (212) 961-8930

• Queens
• 92-31 Union Hall Street
• Jamaica, New York 11433
• (718) 739-6400

• Staten Island
• 60 Bay Street, 7th Floor
• Staten Island, New York 10301
• (718) 816-0277

• Nassau County
• 50 Clinton Street, 6th Floor
• Hempstead, New York 11550
• (516) 481-9494

• Rockland County
• 94-96 North Main Street
• Spring Valley, New York 10977
• (914) 425-6575

• Westchester County
• 55 Church Street, 3rd Floor
• White Plains, New York 10601
• (914) 948-4434

Rent and Lease Complaints- In Buildings of 5 or fewer units

• Consult a private attorney

Senior Citizen Rent Increase Exemptions (SCRIE)

• NYC Department of Housing Preservation and Development
• Division of Rent Policy and Regulation

Sublets

• Consult a private attorney

Miscellaneous Tenant Inquiries

• NYS Division of Housing and Community Renewal

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Land Surveyors

Complaints

• NYS Department of Education
• Office of Prifessional Discipline
• (800) 443-8106

License Inquiries

• NYS Department of Education

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Lawyers - Complaints Against

New York and Bronx Counties:
Departmental Disciplinary Committee for the First Department
61 Broadway, 2nd Floor
New York, NY 10006
(212) 401-0800

Kings, Queens and Richmond Counties:
Grievance Committee for the Second and Eleventh Judicial Districts
Renaissance Plaza
335 Adams Street, Suite 2400
Brooklyn, NY 11201-3745
(718) 923-6300

Dutchess, Orange, Putnam, Rockland and Westchester Counties:
Grievance Committee for the Ninth Judicial District
399 Knollwood Road, Suite 200
White Plains, NY 10603
(914) 949-4540

Nassau and Suffolk Counties:
Grievance Committee for the Tenth Judicial District
6900 Jericho Turnpike
Syosset, NY 11791
(516) 364-7344

Albany, Broome, Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Essex, Franklin, Fulton, Greene, Hamilton, Madison, Montgomery, Otsego, Rensselaer, St. Lawrence, Saratoga, Schenectady, Schoharie, Schuyler, Sullivan, Tioga, Tompkins, Ulster, Warren and Washington Counties:
Committee on Professional Standards
40 Steuben Street
Albany, NY 12207
(518) 474-8816

Herkimer, Jefferson, Lewis, Oneida, Onondaga and Oswego Counties:
Grievance Committee for the Fifth Judicial District
Syracuse Square
465 South Salina Street
Syracuse, NY 13202
(315) 471-1835

Cayuga, Livingston, Monroe, Ontario, Seneca, Steuben, Wayne and Yates Counties:
Grievance Committee for the Seventh Judicial District
Atttorney Grievance Committee
50 East Avenue, Suite 404
Rochester, NY 14604-2206
(585) 530-3180
Fax: (585) 530-3191

Allegany, Cattaraugus, Chautauqua, Erie, Genessee, Niagara, Orleans and Wyoming Counties:
Grievance Committee for the Eighth Judicial District
1036 Ellicott Square Building
Buffalo, NY 14203
(716) 858-1190

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Lawyers - Referrals Organizations

Indigent People Only

• (Civil and Central Administration)
• Legal Aid Society
• 90 Church Street
• New York, NY 10038
• (212) 577-3300

(Criminal Matters)

• Legal Aid Society
• 80 Layfayette Street
• New York, NY 10013
• (212) 577-3300

All Callers:

New York State Bar Association - Lawyer Referrals and Information Services

(800) 342-3661
(518) 487-5709 - In the Albany Area

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License Inquiries

State Licenses

• NYS Department of State

City Licenses

• NYC Department of Consumer Affairs

Corporate Filings

• NYS Department of State
• Division of Corporations
• Certification Unit
• Automated Information Line: (516) 473-2492

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Loan Brokers - Licensed

• NYS Banking Department

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Lottery

• NYS Division of the Lottery

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Marshals

• NYC Department of Investigation

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Medicaid

Inquiries

• NYC Human Resources Administration

Provider Fraud

• NYS Department of Law
• Medicaid Fraud Control Unit
• 120 Broadway
• New York, NY 10271-0332
• (212) 417-5300

Recipient Fraud

• NYC Human Resources Administration
• Bureau of Complaint and Fraud Investigations

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Medicare

Fraud

• Department of Health and Human Services
• Office of Investigation
• 26 Federal Plaza, Room 3900B
• New York, New York 10278
• (212) 264-1692
• Allegations of Fraud and Deception Hotline:
• (800) 638-6833

Inquiries

• NYC Human Resources Administration

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Modeling

• NYC Department of Consumer Affairs

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Mortgage Lenders and Brokers

• NYS Banking Department

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Moving

Within NYS

• NYC, Nassau, and Suffolk
• NYS Department of Transportation
• Motor Carrier Assistance Unit

Other counties in NYS

• NYS Department of Transportation
• Intermodal Operations Bureau
• (800) 786-5368

Interstate

• NYS Department of Transportation
• Intermodal Operations Bureau
• (800) 786-5368

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Noise Pollution

• NYC Department of Environmental Protection

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Nursing Homes

• NYS Department of Health
• Patient Care Investigations

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Off-Track Betting

• NYS Racing and Wagering Board

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Oil/Home Heating

Price Gouging and Quality

• Attorney General or NYS Public Service Commission

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Parking Garages

• NYC Department of Consumer Affairs

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Parking Violations

• Parking Violations Bureau Helpline:
• (718) 422-7800 (in state)
• (800) 813-9183 (Out of State)
• (718) 802-3555 (TTY)
• You may also contact:
• NYC Department of Investigations

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Pawnbrokers

• NYC Department of Consumer Affairs

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Performing Artists

• NYC Department of Consumer Affairs

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Pesticides

• NYS Department of Environmental Conservation

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Plumbers

Licensing Inquiries

• NYC Department of Building
• Master Plumbers License Board

Complaints Against

• NYC Department of Buildings
• Office of Investigations, Audits and Discipline

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Police

Complaints Against

• NYC Civilian Complaint Review Board

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Pollution

Air, Hazardous Waste, Industrial Waste and Noise

• NYC Department of Environmental Protection
• http://prtl-drprd-web.nyc.gov/html/dca/html/home/home.shtml

Environmental Crimes - (chemical, oil or solid waste dumping or spilling; dangerous handling of chemical wastes; other hidden or unlawful pollution activites)

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Potholes

• NYC Department of Transportation
• Highway Maintenance

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Private Investigators

• NYS Department of State

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Process Servers

• NYC Department of Consumer Affairs

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Property

Vacant Land (offered on Installment Sales Basis to NYS Residents)

• NYS Secretary of State
• US Department of Housing and Urban Development
• Interstate Land Sales Registration

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Public Assistance

Inquiries (About AFDC, HEAP, Eviction Emergency Assistance, etc.)

• NYC Human Resources Administration

Legal Advice

• Legal Aid Society
• 90 Church Street
• New York, NY 10038
• (212) 577-3300

Fraud

• NYC Human Resources Administration
• Bureau of Complaints and Fraud Investigations

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Real Estate Appraisers and Brokers

• NYS Department of State

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Records, Vital

Adoption Records, NYC

• NYS Department of Health

Birth and Death Certificates, NYC (from Jan 1, 1910)

• NYC Department of Health

Birth and Death Certificates NYS (excluding NYC)

• NYS Department of Health, Vital Records

Adoption Records, NYC

• NYS Department of Health

Social Security

• Social Security Administration

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Sanitation

• NYC Department of Sanitation
• http://www.nyc.gov/html/dsny/html/home/home.shtml

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Scaffolding

• NYC Department of Buildings
• http://prtl-drprd-web.nyc.gov/html/dca/html/home/home.shtml

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Schools

Private Schools

• NYS Education Department
• Bureau of Propietary School Supervision

School Districts

• New York State Office of the Comptroller
• Division of Investigation
• http://www.osc.state.ny.us/investigations/index.htm

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Senior Citizens

- Legal Advice on S.S.I., Social Security, Wills, etc

• Legal Aid Society
• 90 Church Street
• New York, NY 10038
• (212) 577-3300

Rent Assistance

• See Landlord/Tenant/SCRIE

Other Inquiries

NYC:

• NYC Department for the Aging

NYS:

• NYS Office for the Aging

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Sewers

• Attorney General's Environment Page

NYC:

• NYC Department of Environmental Protection

NYS:

• NYS Department of Environmental Conservation

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Shipping

• Complaints regarding the Post Office
• United States Post Office
• (800) 222-1811

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Small Claims Court

Information on How to Use The Court

• New York Public Interest Research Group
• Small Claims Court Action Center
• (212) 349-6460

NYC Civil Court General Information
(212) 791-6000

In NYC

Outside NYC

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Social Workers

Complaints

• NYS Department of Education
• Office of Professional Discipline

License Inquiries

• NYS Department of Education
• (800) 442-8106

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Storage

Mini-Storage

• Better Business Bureau of Metropolitan NY

Storage Warehouse

• NYC Department of Consumer Affairs

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Substance Abuse Programs

Complaints-Licensed and Un-licensed programs in place

• NYS Division of Substance Abuse Services

License Inquiries

• NYS Division of Substance Abuse Services

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Supermarkets

Descriptive Advertising and Price Labeling

• NYC Department of Consumer Affairs

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Tax

• NYS Department of Taxation and Finance
• Taxpayers Assistance Bureau Hotline:
• (800) 225-5829

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Tax Preparers

• NYC Department of Consumer Affairs

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Taxis and Car Services

• Consumer Complaints
• NYC Taxi and Limousine Commission

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Telecommunications & Energy

Gas, Electric, Telephone Billing and Water

• NYS Public Service Commission
• http://www.dps.ny.gov/
• Note: Contact the company first

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Telemarketing

If consumer has not lost money

• Federal Trade Commission
• Division of Marketing Practices

Also contact:

• Direct Marketing Association
• Telephone Preference Service
• P.O. Box 9014
• Farmingdale, New York 11735
• (212) 768-7277

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Telephone

Call Blocking

• Bell Atlantic
• If Bell Atlantic fails to comply, complaint should be filed with:
• NYS Public Service Commission

Harassing Calls

• Bell Atlantic
• Annoyance Call Bureau
• (800) 640-2043

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Toxic Substances

Inquiries About Dangers

• NYS Department of Health
• Bureau of Toxic Substances

Complaints about the Private Workplace.

• US Occupational Safety and Health Administration

Complaints by Public Employees

• NYS Department of Labor
• Public Employee Safety and Health Bureau

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Traffic Violations

• NYS Department of Motor Vehicles
• Registration
• NYS Department of Motor Vehicles Call Center
• (518) 474-0841

Moving Violations

• In NYC, Rochester, Buffalo and Suffolk
• NYS Department of Motor Vehicles
• Traffic Violations Bureau, Plea Unit
• In other counties
• Contact the local office listed on the ticket
• Traffic Violations Bureau Automated Information Line:
• (718) 488-5710

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Transit

City Subways and Buses

• NYC Transit Authority

Staten Island Ferry Traffic and Private Bus Lines

• NYC Department of Transportationl

(212) CALL DOT
[(212) 225-5368]

L.I. Railroad, Metro North, SIRTA, MSBA, MABSTOA, NYC Transit Authority

• Metropolitan Transportation Authority
• Inspector Generals Office

Fraud, Abuse and Complaints Hotline:
(800) MTA IG4U
[(800) 682-4448]

Airports, PATH train, Port Authority Bus Station

• Port Authority of NY and NJ

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Veterans

• US Department of Veteran Affairs
• Veterans Services Division
• (800) 827-1000

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Veterinarians

Complaints

• NYS Department of Education
• Office of Professional Discipline

License Inquiries

• NYS Department of Education

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