Complaints

We welcome your complaints. For consumer type complaints, we offer a mediation service if we believe our intervention might assist in resolving disputes. Patterns of complaints involving the same company or a new issue often help us in allocating our law enforcement resources. We also try to assist members of the public in locating the government agencies that can best address their problems. For this purpose, we refer complaints that do not belong with us to the right agency.

We need complaints in writing. We prefer that you use our complaint form but you are free to put your complaint in a letter. Please remember the following:

• For consumer type complaints, we encourage you to try to resolve the dispute with the company or individual before filing a complaint with us.
• Please state your complaint clearly and concisely. You should enclose copies of all relevant documents.
• Do not send us any original documents.

Please understand that in order to resolve your complaint we may send a copy of your letter to the person or firm you are complaining about.

If you have questions concerning your individual legal rights or responsibilities you should contact a private attorney.

Filing a false complaint is punishable as a Class A Misdemeanor.

Many of these forms cannot currently be submitted online. Some forms need to be downloaded, others can be printed from your screen. We are working to improve our forms and hope to provide more options for you shortly.

These forms are available in various formats: HTML, PDF, and/or Online.

• For Online forms: Submit the information online, if no other supporting documentation needs to be submitted. You must mail or fax this form if supporting documentation is necessary.
• Private Policy: The information that is revealed about you from your visit to this website depends upon what actions you take during your visit. However, no personally-identifying information (such as your name, address, or phone number) will ever be disclosed to OAG staff by visiting this website, unless you voluntarily choose to provide it.

For HTML and PDF forms: Please download and print the form you need. Send the form and all supporting documentation to the address listed on the form.

Forms available:

Organized by Bureau

• Charities PDF
• Civil Rights PDF [Spanish]
• Consumer Frauds & Protection:
• General:
  Consumer Complaint Forms   (Including Regional Office Forms)
• Automobiles:
• Lemon Law, leased vehicle- Excess Wear & Damage 96KB PDF
• Lemon Law, new vehicle 143KB PDF
• Lemon Law, used vehicle 149KB PDF
• Lemon Law, Wheelchair 100KB PDF
• Tenant/Landlord:
  Rent Security 66.0KB PDF [Spanish]
• Criminal Prosecutions PDF
• Health Care Bureau
• Investor Protection & Securities:
• General:
  General complaint form
• Franchise-Related Complaint Form
  Franchise-Related Complaint Form
• Medicaid Fraud Control Complaint Form
• Real Estate Finance PDF
• Internet Bureau PDF
• Public Integrity Bureau PDF

• Internet-Related Complaints

Organized by Subject

• Complaints against Charities, Non-profits & Fundraisers PDF
• Co-ops, Condos & Homeowners Association PDF
• Discrimination Complaint PDF [Spanish]
• Environmental PDF
• Franchise-Related Complaints PDF
• General Consumer Complaint 22.0KB PDF [Spanish]
• Internet-related Complaints PDF
• Investment & Finance related ComplaintsPDF
• Lemon Law (Autos), new 143KB PDF & used 149KB PDF & lease -- Excess Wear & Damage Request for Arbitration 96KB PDF & Wheelchair 100KB PDF
• Public Integrity Complaints PDF
• Tenants: Rent Security Deposit 19.0KB PDF [Spanish]

For Adobe PDF files you can download Adobe Reader from Adobe Systems.